There are plenty of those in Bucharest. More than you can imagine. However, that does not mean all of them have a clear idea that they make money from the commissions their customers pay. So rudely hanging up on a potential customer is not such a big deal for them. After all, who cares?
This attitude might shock you at first. But after you think for a few minutes, it is all quite clear. The demand for apartments (to rent or to buy) is almost inelastic. People need a place to live in and the prices are always growing. As living in the North Station or at a hotel are really not viable alternatives, customers depend on agencies to find an apartment for them. Or to find buyers or tenants.
For such an agency, both the owner and the buyer/future tenant have to pay a commission. The issue is that returning customers are a factor to consider. So, if you know what’s good for you, you’ll act nice. Tenants don’t stay forever, so you may gain customers that always come to you when they need to move. Maximize your profit, that’s the idea! Yes, customers are pretty much everywhere, but what if some other company manages to turn most of them into return customers?
Now, some more complaining: I hate calling hundreds of people for hundreds of ads! I hate that the ads are already obsolete on the day the ad paper is published, that very morning, not later in the day. OK, now I feel better. Back to my search!
Labels: Customer Service, Real Estate, Romania